Delivery and Catering Policies

1. Delivery Areas

• Las Esperanzas
• Barroterán
• La Mota
• Palau

2. Delivery Fees

• Las Esperanzas (Local Area):
  • Delivery Fee: $10 MXN
  • Minimum Order: None
• Surrounding Towns (Barroterán, La Mota, Palau):
  • Delivery Fee: $20 MXN
  • Minimum Order: $50 MXN

3. Delivery Times

• Estimated Delivery Time:
  • Las Esperanzas: 30–45 minutes
  • Surrounding Towns: 45–60 minutes
• Note: Delivery times may vary based on order volume and weather conditions.

4. Operating Hours

• Monday to Saturday:
  • Breakfast Delivery: 4:30 AM – 10:00 AM
  • Lunch Delivery: 11:00 AM – 3:00 PM
  • Dinner Delivery: 5:00 PM – 9:00 PM
• Sunday:
  • Lunch Delivery Only: 11:00 AM – 3:00 PM

5. Order Placement

• How to Order:
  • Phone Call: +52-XXX-XXX-XXXX
  • WhatsApp: +52-XXX-XXX-XXXX
• Advance Orders: Orders can be placed up to one day in advance.

6. Payment Options

• Cash on Delivery
• Mobile Payments:
  • OXXO Pay
  • Bank Transfers (SPEI)

7. Tipping Policy

• Tipping: Optional
• While tipping is not expected, customers who wish to show appreciation for excellent service may offer a tip directly to the delivery personnel.

1. Catering Services

We provide catering for events such as:

• Weddings
• Birthday Parties
• Corporate Events
• Community Gatherings

2. Catering Menu Options

• Buffet Style: A selection of our most popular dishes.
• Custom Menu: Tailored menu based on client preferences.

3. Pricing Structure

• Per Person Pricing:
  • Standard Menu: Starting at $80 MXN per person
  • Premium Menu: Starting at $120 MXN per person
• Package Deals:
  • Basic Package: Food only
  • Full-Service Package: Includes food, setup, serving staff, and cleanup

4. Minimum Order and Advance Notice

• Minimum Guests: 20 persons
• Advance Notice Required: At least 7 days prior to the event

5. Payment Terms

• Deposit: 50% of the total cost required upon booking
• Final Payment: Remaining balance due on the day of the event

6. Cancellation Policy

• Cancellation 5 days before the event: Full refund of the deposit
• Cancellation within 5 days of the event: Deposit is non-refundable

7. How to Book

Contact us to discuss your event needs:

• Phone Call: +52-XXX-XXX-XXXX
• Email: catering@yourbusiness.com
• WhatsApp: +52-XXX-XXX-XXXX

We offer a free consultation to tailor our services to your event.

1. Order Cancellation

• Regular Orders:
  • Cancellation Fee: No fee if canceled at least 30 minutes before the scheduled delivery time.
• Advance Orders:
  • Cancellation Fee: May apply depending on the preparation status of the order.

2. Refunds and Returns

• Incorrect Orders: Please notify us immediately. We will arrange for a replacement or refund.
• Food Quality Issues: Contact us within 1 hour of delivery to address any concerns.

3. Special Dietary Needs

• Customers are advised to inform us of any allergies or dietary restrictions when placing the order.

4. Customer Feedback

• We value your feedback. Share your experience with us via WhatsApp or email to help us improve our services.

1. Packaging

• Food Safety: All meals are packaged securely to maintain freshness and temperature.
• Eco-Friendly Options: We use recyclable packaging materials whenever possible.

2. Contactless Delivery

• Upon Request: Customers may request contactless delivery for safety and convenience.

3. Delays

• Communication: In case of unexpected delays, we will notify customers promptly.